Shipping policy
Thank you for shopping with us! We are committed to providing you with the best possible shopping experience, including timely and efficient shipping. Please review our shipping policy below:
Processing Time: Pre-orders are typically processed and shipped within 10-14 business days of the order being placed, excluding weekends and holidays. Orders placed after noon will be processed the following business day.
Shipping Delays: While we strive to ship orders promptly, please note that shipping delays may occur due to factors beyond our control, such as weather, natural disasters, or carrier delays.
Delivery times vary depending on the shipping method selected and the destination. Estimated delivery times will be provided at checkout and in your shipping confirmation email.
Shipping Methods: We offer several shipping methods, including standard shipping, local shipping, and pick-up. Shipping options and rates will be displayed at checkout.
Shipping Destinations: We currently ship to addresses within Canada and the US. Please note that we do not ship to P.O. boxes.
Shipping Rates: Shipping rates are calculated based on the total price of the order, the shipping method selected, and destination. Shipping charges will be displayed at checkout before you complete your purchase.
Order Tracking Once your order has been shipped, you will receive a shipping confirmation email with tracking information. You can track the status of your shipment using the provided tracking number.
International Shipping: For international orders, please note that customs duties, taxes, and fees may apply upon delivery. These charges are the responsibility of the recipient and are not included in the shipping cost.
Incomplete or Incorrect Address: It is the customer's responsibility to provide accurate and complete shipping information. We are not responsible for orders that are delayed, lost, or misdelivered due to incorrect or incomplete addresses provided by the customer.
Order Changes or Cancellations: Once an order has been placed, we are unable to make changes or cancellations. Please review your order carefully before completing your purchase.
If you have any questions or concerns about our shipping policy, please contact our customer service team for assistance.